Customer Service Representative

Confidential

Negotiable

Al Majaz 3, Al Majaz, Sharjah, UAE

Full Time

1-2 Years

Any

N/A

Posted 2 days ago

Job Details

Delivered exceptional customer service by responding to inquiries, resolving issues, and providing accurate information across multiple communication channels. Built positive customer relationships by addressing concerns promptly, ensuring customer satisfaction, and supporting the achievement of organizational service standards.

Key Responsibilities

Responded to customer inquiries via phone, email, chat, and in person in a professional and timely manner.
Resolved customer complaints and service issues by identifying appropriate solutions and ensuring successful follow-up.
Maintained a thorough understanding of company products, services, policies, and procedures to provide accurate information.
Processed customer orders, returns, exchanges, and service requests efficiently.
Updated and maintained accurate customer records in the CRM system.
Escalated complex issues to the appropriate department while ensuring timely resolution.
Handled billing inquiries, account updates, and payment-related requests.
Collaborated with internal teams to improve customer experience and service delivery.
Achieved individual and team performance targets, including customer satisfaction and response time goals.
Prepared reports and documented customer interactions in accordance with company standards.
Maintained confidentiality of customer information and complied with company policies and data protection requirements.
Built strong customer relationships through professional communication, active listening, and effective problem-solving.

Languages

Any

Nationality

Any

Company Size

51-200

Benefits