Customer Service Representative
سري
النشر منذ 2 أيام
تفاصيل الوظيفة
Delivered exceptional customer service by responding to inquiries, resolving issues, and providing accurate information across multiple communication channels. Built positive customer relationships by addressing concerns promptly, ensuring customer satisfaction, and supporting the achievement of organizational service standards.
Key Responsibilities
Responded to customer inquiries via phone, email, chat, and in person in a professional and timely manner.
Resolved customer complaints and service issues by identifying appropriate solutions and ensuring successful follow-up.
Maintained a thorough understanding of company products, services, policies, and procedures to provide accurate information.
Processed customer orders, returns, exchanges, and service requests efficiently.
Updated and maintained accurate customer records in the CRM system.
Escalated complex issues to the appropriate department while ensuring timely resolution.
Handled billing inquiries, account updates, and payment-related requests.
Collaborated with internal teams to improve customer experience and service delivery.
Achieved individual and team performance targets, including customer satisfaction and response time goals.
Prepared reports and documented customer interactions in accordance with company standards.
Maintained confidentiality of customer information and complied with company policies and data protection requirements.
Built strong customer relationships through professional communication, active listening, and effective problem-solving.
Key Responsibilities
Responded to customer inquiries via phone, email, chat, and in person in a professional and timely manner.
Resolved customer complaints and service issues by identifying appropriate solutions and ensuring successful follow-up.
Maintained a thorough understanding of company products, services, policies, and procedures to provide accurate information.
Processed customer orders, returns, exchanges, and service requests efficiently.
Updated and maintained accurate customer records in the CRM system.
Escalated complex issues to the appropriate department while ensuring timely resolution.
Handled billing inquiries, account updates, and payment-related requests.
Collaborated with internal teams to improve customer experience and service delivery.
Achieved individual and team performance targets, including customer satisfaction and response time goals.
Prepared reports and documented customer interactions in accordance with company standards.
Maintained confidentiality of customer information and complied with company policies and data protection requirements.
Built strong customer relationships through professional communication, active listening, and effective problem-solving.
اللغات
كل الخيارات
الجنسية
كل الخيارات
حجم الشركة
51-200
بدلات
إقامة
تأشيرة عمل
تأمين صحي
مزايا وظيفية حسب قانون العمل الإماراتي
- المحاسبة / المالية
- السيارات
- الصحة والجمال
- التنظيف /التدبير المنزلي
- الإنشاءات
- شيف / طباخ
- خدمة العملاء / مركز الإتصال
- إدارة وتحليل البيانات
- التصميم
- سائق / توصيل
- تعليم
- هندسة
- إدارة الفعاليات والمناسبات
- عامل / فنّي
- الموارد البشرية - الإدارة
- تكنولوجيا المعلومات
- خدمات قانونية
- خدمات لوجستية و توزيع
- التصنيع / التخزين
- كابتن بحري / بحار
- التسويق/الإعلان
- الاعلام,الفنون والترفيه
- الطب / الرعاية الصحية
- عقارات
- تشغيل المطاعم
- المبيعات / تطوير الأعمال
- السكرتارية / المكتب الأمامي
- الأمن /الحماية
- رياضة و لياقة
- السفروالضيافة
- أخرى
- يبحث عن عمل
English