Customer Service Representative
Amex Car Rental LLC
Posted 17 hours ago
Job Details
We are looking for a customer service representative for our car rental company.
The successful candidate will be able to accept ownership for taking bookings, effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities:
- Manage inbound and outbound calls in a timely manner.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations.
Requirements:
- Minimum 2 years of experience in a customer support role.
- Track record of over-achieving targets.
- Knowledge about cars and vehicle brands.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
The successful candidate will be able to accept ownership for taking bookings, effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities:
- Manage inbound and outbound calls in a timely manner.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations.
Requirements:
- Minimum 2 years of experience in a customer support role.
- Track record of over-achieving targets.
- Knowledge about cars and vehicle brands.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
Language
Hindi, English, Arabic
Nationality
Any
Company Size
11-50
Benefits
Company Visa
Health Insurance
As per UAE law
Skill
Confidence
Customer Support Management
Data entry
Communication skills
Front desk
Time Management
Communication
Negotiating skills
MS Office
Customer Service
Willing to Learn
- Accounting / Finance
- Automobile
- Beauty / Salon
- Cleaner / Housekeeper
- Construction
- Cook / Chef
- Customer Service / Call Centre
- Data Management & Analysis
- Design
- Driver / Delivery
- Education
- Engineering
- Event Management & Operations
- Handyman / Technician
- HR / Admin
- Information Technology
- Legal Services
- Logistics & Distribution
- Manufacturing / Warehouse
- Marine Captain / Crew
- Marketing / Advertising
- Media, Art & Entertainment
- Medical / Healthcare
- Real Estate
- Restaurant Operations
- Sales / Business Development
- Secretarial / Front Office
- Security / Guard
- Sports & Fitness
- Travel & Hospitality
- Others
- Jobs Wanted
- Electronics
- Computers & Networking
- Business & Industrial
- Home Appliances
- Sports Equipment
- Clothing & Accessories
- Cameras & Imaging
- Jewelry & Watches
- Pets
- Musical Instruments
- Gaming
- Baby Items
- Toys
- Tickets & Vouchers
- Collectibles
- Books
- Music
- Free Stuff
- Lost/Found
- DVDs & Movies
- Furniture, Home & Garden
- Mobile Phones & Tablets
العربية