Customer Service Representative

Confidential

AED 4,000 - 5,999 per month

Business Bay, Dubai, UAE

Full Time

0-1 Years

Any

N/A

Posted 15 hours ago

Job Details

We are seeking a personable and solutions-oriented Customer Service Representative to serve as the primary point of contact for customer inquiries and concerns. Responsibilities include responding to customer questions via phone, email, or chat, resolving complaints and issues in a timely and professional manner, processing orders, returns, or account updates, and maintaining accurate records of customer interactions. The role also involves providing accurate information about products or services, escalating complex issues to appropriate departments, and identifying opportunities to improve the customer experience. The ideal candidate has excellent verbal and written communication skills, strong problem-solving abilities, and patience when handling difficult situations. Proficiency in CRM software or customer service platforms is a plus. Prior experience in customer service, retail, or a call center environment is preferred. A high school diploma or equivalent is typically required, and the ability to multitask in a fast-paced environment while maintaining a positive attitude is essential.

Languages

Any

Nationality

Any

Company Size

11-50

UAE

Jobs

Customer Service / Call Centre

Customer Support Representative

العربية