customer service representative

Easylife General Trading LLC

AED 2,000 - 3,999 per month

Al Sajaa Industrial, Sharjah, UAE

Full Time

1-2 Years

Female

High-School / Secondary

Posted 3 days ago

Job Details

Customer Service Representative – Job Description

Assist customers by answering inquiries, providing information, and resolving concerns in a professional and timely manner.

Handle customer complaints and provide appropriate solutions while maintaining a positive and respectful attitude.

Respond to customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
Process customer requests, orders, bookings, returns, or service-related concerns accurately.

Maintain accurate records of customer interactions, transactions, and feedback.

Coordinate with other departments to resolve customer issues and ensure smooth service delivery.
Follow up with customers regarding pending concerns, requests, or service updates.

Provide clear information about products, services, prices, policies, and procedures.

Build and maintain good relationships with customers to promote satisfaction and loyalty.

Meet company standards for customer satisfaction, response time, and service quality.

Handle multiple customers and tasks efficiently while maintaining attention to detail.

Identify recurring customer concerns and provide feedback to management for service improvement.

Key Skills: Customer service, communication, problem-solving, active listening, complaint handling, multitasking, time management, teamwork, attention to detail, and basic computer skills.

Language

Hindi, English, Arabic, Other

Nationality

Nepali, Sri Lankan, Bangladeshi, Pakistani, Filipino

Company Size

51-200

Benefits