Process Executive, Customer service executive

AED 4,000 - 5,999 per month

Al Rashidiya, Dubai, UAE

Full Time

2-5 Years

Bachelors Degree

Job Details

Dedicated Customer Service professional with 2+ years of high-volume call-centre experience, ready to deliver exceptional client experiences for your team in the UAE.

At Reliance Jio, I handled 80+ inbound and outbound interactions daily while consistently achieving 95%+ CSAT and meeting all SLA targets. I reduced Average Handling Time by streamlining call flows, improved first-call resolution, and maintained audit-ready CRM records for every interaction. My UAE role as a Visa & Immigration Process Coordinator has further sharpened my client onboarding, escalation handling, and follow-up communication skills.

What I bring:
- First-call resolution & escalation handling
- CRM management and accurate data entry
- Client query management, follow-up & status updates 105
- SLA & CSAT optimisation.
- Calm, professional, customer-first communication

Languages: English (Fluent), Hindi (Fluent), Kannada (Native), Malayalam (Intermediate) - suhanatth01atgmaildotcom ideal for serving the UAE's diverse customer base.

Husband-sponsored visa (no sponsorship required), based in Dubai, and available to join immediately. BBA graduate.

I would welcome the opportunity to contribute to your customer service or call-centre team.

Sincerely,
Suhana

Languages

Any

Nationality

Any

Location

Al Rashidiya, Dubai, UAE

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