Operations Manager

Confidential

Negotiable

Dubai, UAE

Full Time

2-5 Years

Any

Bachelors Degree

Posted 2 days ago

Job Details

We are seeking a highly organized and proactive Operations Manager to oversee day-to-day operations. The ideal candidate will ensure seamless service delivery, maintain operational efficiency, and uphold the highest standards of client experience. This role requires a hands-on leader with strong problem-solving skills, excellent communication, and strong organizational skills.

Key Responsibilities:
• Oversee daily operations and client service requests.
• Ensure timely and professional service delivery, maintaining high standards of quality, safety, and customer satisfaction.
• Manage a team including training, performance evaluation, and roster scheduling.
• Implement and optimize operational processes and standard operating procedures to improve efficiency and reduce costs.
• Handle customer inquiries, complaints, and special requests to ensure exceptional client experience.
• Coordinate with sales team to support client acquisition and retention strategies.
• Prepare and manage operational budgets, staff expenses, and service resources.
• Analyse operational metrics, generate reports, and provide recommendations for continuous improvement.
• Ensure compliance with local laws, licensing requirements, insurance policies, and safety standards.

Qualifications and Skills:
• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Minimum 5 years of experience in operations management in the travel industry or service industry
• Strong leadership and team management skills.
• Excellent organizational, problem-solving, and decision-making abilities.
• Strong communication and interpersonal skills.
• Ability to work under pressure and adapt to dynamic client demands.

Key Competencies:
• Customer-focused mindset with a commitment to service excellence.
• Attention to detail and operational precision.
• Ability to manage multiple priorities and meet deadlines.
• Leadership presence with the ability to motivate and inspire a team.

Languages

Any

Nationality

Any

Company Size

11-50