Front Desk Supervisor
Confidential
Posted 2 days ago
Job Details
We are seeking an experienced and composed Front Desk Supervisor to lead the front desk team and ensure smooth, accurate, and welcoming guest arrivals, departures, and stays. Reporting to the Front Office Manager, the successful candidate will supervise receptionists and front desk agents on shift, set the standard at the desk, and act as the first point of escalation for guest issues and operational decisions.
The core of the role is shift leadership. The Front Desk Supervisor opens or closes the desk according to checklist, reviews the arrivals and departures list, VIPs, group movements, and room status at the start of each shift, and briefs the team on priorities and special requests. Throughout the shift the supervisor monitors the desk, steps in personally during check-in and check-out peaks, and keeps queues short without letting accuracy or warmth slip.
The core of the role is shift leadership. The Front Desk Supervisor opens or closes the desk according to checklist, reviews the arrivals and departures list, VIPs, group movements, and room status at the start of each shift, and briefs the team on priorities and special requests. Throughout the shift the supervisor monitors the desk, steps in personally during check-in and check-out peaks, and keeps queues short without letting accuracy or warmth slip.
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51-200
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