Sales Agent

Confidential

AED 2,000 - 3,999 per month

Corniche Road, Abu Dhabi, UAE

Full Time

1-2 Years

Any

High-School / Secondary

Posted 3 hours ago

Job Details

About the Role
Car Rental Agency is seeking a motivated, organized, and customer-focused Sales Agent & Document Controller to handle customer inquiries, generate rental sales, manage rental/office documentation, and support daily fleet operations.

The ideal candidate should have hands-on experience in UAE’s industry, strong sales and customer service skills, and the ability to accurately manage rental agreements, customer documents, bookings, and follow-ups.

Key Responsibilities
* Respond to customer inquiries through phone, WhatsApp, online channels, and walk-in customers.
* Understand customer requirements and recommend suitable vehicles, rental packages, upgrades, and extensions.
* Prepare quotations, actively follow up on leads, negotiate where required, and convert inquiries into confirmed bookings.
* Maintain regular follow-up with existing and potential customers to generate repeat and new business.
* Prepare, review, and maintain rental agreements, customer records, vehicle documents, and supporting paperwork.
* Verify customer documentation and ensure rental files are accurate, complete, and securely maintained.
* Track rental contract renewals, expiry dates, extensions, and outstanding documentation.
* Coordinate vehicle bookings, deliveries, collections, and availability with drivers and the operations team.
* Maintain accurate records of vehicle handovers, returns, mileage, fuel levels, and reported damages.
* Coordinate vehicle maintenance, registration, insurance, and renewal requirements to support fleet readiness.
* Follow up on customer payments and outstanding balances in coordination with the accounts team.
* Handle customer concerns professionally and escalate issues when required.
* Maintain strong customer relationships and support customer retention.
* Request and follow up on customer feedback and reviews after successful rentals.
* Prepare regular reports on sales leads, confirmed bookings, fleet status, customer follow-ups, outstanding payments, and pending tasks.
* Ensure all rental/office documentation and transactions comply with company policies and procedures.

Requirements
* Strong sales ability with experience converting inquiries and leads into confirmed rentals.
* Good understanding of rental agreements, customer documentation, and vehicle handover procedures.
* Good knowledge of the UAE and Abu Dhabi car rental market, pricing, and customer expectations.
* Strong communication, negotiation, sales, and customer service skills.
* Excellent attention to detail, organization, and follow-up skills.
* Ability to build and maintain good relationships with customers.
* Proficiency in Microsoft Office, particularly Excel, and skilled with car rental management systems.
* Good command of spoken and written English; Arabic is an advantage.
* Ability to manage multiple tasks and work effectively in a demanding environment.

Languages

Any

Nationality

Any

Company Size

1-10

Benefits