Telecommunication, Social Media PR Assistant

Importa

AED 4,000 - 5,999 per month

Dubai Investment Park 2, Dubai Investment Park (DIP), Dubai, UAE

Full Time

0-1 Years

Female

N/A

Posted 3 days ago

Job Details

Telecommunication, Social Media & PR Assistant
Location: Dubai, UAE
Gender: Woman
Company: Importa – Premium Doors & Interior Solutions
Employment Type: Full-time
Languages: English is mandatory; Arabic or Russian is required
Only for candidates who are in the UAE now
About Importa
Importa is a premium doors and interior solutions company based in Dubai, providing high-quality interior doors, hidden doors, sliding systems, movable partitions, door hardware, wall panels, shadow gap profiles, and architectural solutions for residential and commercial projects across the UAE and GCC.
We work closely with developers, contractors, architects, interior designers, and private clients, delivering premium products and professional service from consultation to installation.
Role Overview
We are looking for a responsible, organized, and communicative Telecommunication, Social Media & PR Assistant to join our team in Dubai.
The main responsibility of this role is to manage daily communication with clients, partners, suppliers, media representatives, and internal departments through phone calls, WhatsApp, email, CRM, social media channels, Google Business Profile, and PR communication channels.
The ideal candidate should be polite, fast, attentive to detail, confident in communication, and able to support the sales, marketing, and PR activities of the company.
Key Responsibilities
Telecommunication & Client Communication
— Answer incoming phone calls, WhatsApp messages, emails, website inquiries, and online requests in a professional and timely manner.
— Provide basic information about Importa products, services, showroom location, working hours, and appointment availability.
— Redirect client inquiries to the correct sales manager or department.
— Contact clients for follow-ups, appointment confirmations, quotation updates, delivery coordination, and after-sales support.
— Support the sales team with scheduling showroom visits, meetings, and client calls.
— Maintain accurate communication records in the company CRM system.
— Update client contact details, inquiry status, and communication history in CRM.
— Coordinate communication between clients, sales managers, logistics, installation teams, and management.
— Follow up with clients after showroom visits, exhibitions, marketing campaigns, and meetings.
— Assist in collecting customer feedback and reporting repeated questions or issues to management.
Social Media Administration
— Manage daily communication on company social media channels, including Instagram, Facebook, LinkedIn, and other platforms if required.
— Reply to comments, direct messages, inquiries, and client requests from social media.
— Forward qualified leads from social media to the sales team and update them in CRM.
— Assist with publishing posts, stories, reels, updates, and announcements according to the content plan.
— Coordinate with the marketing team regarding content, promotions, campaigns, and company news.
— Monitor customer questions, feedback, reviews, and engagement on social media platforms.
— Keep social media profile information updated, including contact details, location, working hours, links, and company descriptions.
— Support the team with simple content tasks such as collecting photos, showroom updates, project materials, client feedback, and product information.
Google Business Profile / Google Places Administration
— Manage and update the company’s Google Business Profile / Google Places listing.
— Keep company information accurate, including address, phone number, website, working hours, showroom location, and service details.
— Upload photos, product images, showroom updates, project photos, and company news.
— Respond to Google reviews in a professional and timely manner.
— Monitor customer questions and inquiries on Google Business Profile.
— Support reputation management by encouraging satisfied clients to leave reviews.
— Track customer interactions from Google, including calls, direction requests, website clicks, and inquiries.
— Report profile performance, customer feedback, and repeated questions to management.
— Ensure that Importa’s online presence is professional, accurate, and aligned with the company’s premium positioning.
Media & PR Support
— Support communication with media representatives, magazines, online platforms, bloggers, influencers, and industry partners.
— Assist in preparing and sending company news, project updates, press materials, and PR announcements.
— Coordinate with the marketing team for PR publications, interviews, articles, and media features.
— Help maintain a database of media contacts, partners, influencers, designers, and industry platforms.
— Monitor brand mentions, publications, tags, reviews, and online discussions related to Importa.
— Assist in organizing company participation in exhibitions, design events, networking events, and industry presentations.
— Support preparation of PR materials for new product launches, completed projects, showroom events, and collaborations.
— Coordinate photo and video materials for media publications, social media, and PR campaigns.
— Communicate with partners and external platforms regarding publication deadlines, required materials, and approvals.
— Help ensure that all public communication reflects Importa’s premium brand image and company values.
Qualifications & Experience
— Previous experience as a Call Center Agent, Receptionist, Customer Service Assistant, Sales Coordinator, Telecommunication Assistant, Social Media Assistant, PR Assistant, Marketing Assistant, or Administrative Assistant.
— Strong spoken and written English is mandatory.
— Arabic or Russian language skills are required.
— Ukrainian language skills will be an advantage.
— Excellent phone etiquette and communication skills.
— Ability to manage multiple calls, messages, social media inquiries, media requests, and administrative tasks during the day.
— Good knowledge of WhatsApp Business, email, CRM systems, Google Business Profile, Instagram, Facebook, LinkedIn, and basic office software.
— Basic understanding of social media communication, PR communication, and online reputation management.
— Polite, patient, organized, and detail-oriented personality.
— Ability to respond quickly and professionally to client and partner inquiries.
— Customer-focused mindset and problem-solving attitude.
— Good writing skills for short messages, captions, announcements, and simple PR texts.
— Experience in real estate, interior design, fit-out, construction, furniture, architecture, media, PR, or premium products will be an advantage.
What We Offer
— Competitive salary.
— Performance-based bonuses.
— Transportation and telecommunication expenses covered by the company.
— 2-year employment contract with growth opportunities.
— Training on company products, communication standards, CRM, social media, and online platforms.
— Opportunity to work with premium clients and projects in the UAE.
— Participation in exhibitions, industry events, and marketing activities.
— Supportive, professional, and dynamic team environment.
— Career development in a fast-growing company.
Ideal Candidate
The ideal candidate is polite, fast, responsible, and confident in communication. We are looking for assistant who can manage calls, messages, CRM updates, social media inquiries, Google Business Profile, media communication, and PR support professionally.
This position is suitable for a person who enjoys communication, organization, client support, social media administration, media coordination, and working in a premium business environment.

Language

English, Arabic, Russian, Other

Nationality

Any

Company Size

11-50

Benefits