Client Support Executive

Omniserve Global

AED 2,000 - 3,999 per month

Business Bay, Dubai, UAE

Full Time

2-5 Years

Bachelors Degree

Posted 20 hours ago

Job Details

***** Excellent English and Accent Required Only *****

**** FULL Training Provided ****

**** UK Based Company ****

Role Overview
We are seeking an experienced and customer-focused RTA Claims Handler to manage motor accident claims from first notification through to settlement. The successful candidate will be responsible for delivering excellent customer service, progressing claims efficiently, liaising with insurers, solicitors, engineers, and third parties, while ensuring compliance with FCA regulations and company procedures.

The ideal candidate will have strong communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
• Manage a caseload of Road Traffic Accident (RTA) claims from inception to conclusion.
• Handle First Notification of Loss (FNOL) calls professionally and efficiently.
• Assess liability and gather relevant evidence including accident reports, witness statements, photographs, and vehicle documentation.
• Liaise with insurers, solicitors, repairers, engineers, credit hire companies, and third parties.
• Arrange vehicle recovery, repairs, replacement vehicles, and engineer inspections where required.
• Maintain accurate and up-to-date records on the claims management system.
• Ensure all claims are progressed within service level agreements (SLAs).
• Identify potential fraud indicators and escalate suspicious claims where necessary.
• Negotiate settlements with insurers and third parties.
• Provide regular updates to customers throughout the claims process.
• Ensure all activities comply with FCA regulations, GDPR requirements, company policies, and industry standards.
• Support complaint resolution in line with company procedures.
• Achieve individual and team KPIs including conversion rates, customer satisfaction, and claim progression targets.

Required Skills & Experience

Essential
• Previous experience handling RTA / motor claims desirable.
• Excellent verbal and written communication skills.
• Ability to manage multiple claims simultaneously.
• Good negotiation and problem-solving skills.
• Strong attention to detail and organisational ability.
• Experience using CRM systems and Microsoft Office.
• Ability to work under pressure and meet deadlines.
• Customer-focused approach with strong telephone manner.

Key Competencies
• Communication Skills
• Customer Service Excellence
• Negotiation Skills
• Attention to Detail
• Teamwork
• Time Management
• Decision Making
• Problem Solving
• Regulatory Awareness
• Professionalism

Performance Measures (KPIs)
• Claims conversion rate
• Customer satisfaction scores
• Claim lifecycle management
• SLA adherence
• File quality and compliance scores
• Average claim settlement time
• Complaint levels
• Revenue generation (where applicable)

Benefits
• Competitive salary
• Performance bonus scheme
• Career progression opportunities
• Ongoing training and development
• Holiday allowance
• Employee assistance programme
• Modern office environment

Language

English

Nationality

Any

Company Size

1-10

Benefits