IT Administrator

Confidential

AED 4,000 - 5,999 per month

Hor Al Anz, Deira, Dubai, UAE

Full Time

2-5 Years

Any

Bachelors Degree

Posted 4 days ago

Job Details

Job Summary

The IT Administrator is responsible for managing and maintaining the company’s IT infrastructure, systems, hardware, software, network, and user support across the office, showrooms, and other company locations. The role ensures that all IT systems remain secure, reliable, and operational while providing timely technical support to employees.

Key Responsibilities

1. IT Infrastructure & Network
Manage and maintain the company’s computers, laptops, printers, network equipment, Wi-Fi, servers, and other IT infrastructure.
Monitor network connectivity and troubleshoot hardware and network-related issues.
Coordinate the installation, configuration, and maintenance of IT equipment at offices and showrooms.
Maintain proper documentation of network infrastructure, equipment, and IT assets.
Liaise with internet, telecom, hardware, software, and other IT service providers.

2. User Support
Provide first-level and second-level technical support to employees.
Troubleshoot hardware, software, email, network, printer, and system-related issues.
Set up computers, user accounts, email accounts, and required software for new employees.
Assist employees with Microsoft 365, Teams, Outlook, cloud applications, and other business systems.
Maintain and monitor IT support requests and ensure issues are resolved within an appropriate timeframe.

3. IT Systems & Business Applications
Provide technical support for ERP, CRM, HR, accounting, POS, showroom, and other business applications.
Coordinate with software vendors and developers for system issues, updates, integrations, and enhancements.
Support systems such as BeamsERP, Salesforce, e-invoicing platforms, and other company applications.
Assist in system testing, implementation, upgrades, and user training where required.

4. Cybersecurity & Data Protection
Maintain appropriate security measures for computers, networks, email, and company systems.
Manage antivirus, endpoint protection, user access, passwords, and system permissions.
Monitor and address potential security threats and unauthorized access.
Ensure regular backups of important company data and assist with data recovery when required.
Promote IT security awareness and good practices among employees.

5. IT Asset Management
Maintain an updated inventory of all IT equipment, including computers, laptops, monitors, printers, mobile devices, networking equipment, and software licenses.
Track IT equipment allocation to employees and locations.
Coordinate repairs, replacements, upgrades, and disposal of IT assets.
Ensure company IT equipment is properly configured and secured before being issued to employees.

6. New Employee & Employee Exit Support
Prepare computers, email accounts, software, system access, and other IT requirements for new employees.
Deactivate user accounts and recover company IT assets when employees leave the company.
Ensure access rights are updated following employee transfers or changes in responsibilities.

7. Showroom & Branch Support
Provide IT support for company showrooms, branches, and other locations.
Ensure stable internet, Wi-Fi, POS systems, printers, CCTV-related IT infrastructure, and other technology requirements.
Coordinate with external technicians and service providers for onsite technical issues.

8. IT Policies & Documentation
Assist in developing and implementing IT policies and procedures.
Maintain records of IT assets, licenses, warranties, service agreements, passwords/access administration, and system configurations.
Ensure IT procedures are aligned with company requirements and data-security practices.

9. Vendor & Cost Management
Coordinate with IT suppliers and service providers for quotations, maintenance, repairs, renewals, and purchases.
Review IT requirements and recommend cost-effective solutions to Management.
Monitor software subscriptions, licenses, warranties, and service contracts to avoid unnecessary costs or service interruptions.
Requirements
Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
3–5 years of relevant experience in IT administration or technical support.
Strong knowledge of Windows operating systems, Microsoft 365, Outlook, Teams, networking, printers, and computer hardware.
Experience in troubleshooting LAN/WAN, Wi-Fi, routers, switches, and basic network infrastructure.
Experience managing user accounts, permissions, backups, antivirus, and IT assets.
Experience supporting ERP, CRM, POS, or other business applications is an advantage.
Good knowledge of IT security and data-protection practices.
Strong problem-solving and troubleshooting skills.
Good communication and interpersonal skills.
Ability to work independently and coordinate with external IT vendors.
UAE experience is preferred.

Language

English

Nationality

Any

Company Size

51-200