Customer Support
Confidential
Posted 14 days ago
Job Details
We are looking for experienced Quality Analysts for our fast-growing call center operations. This is a backend-focused role where you will be responsible for monitoring agent performance, analyzing call quality, and ensuring high service standards.
Key Responsibilities:
Listen to and evaluate recorded customer calls to assess agent performance
Monitor call quality and ensure compliance with company standards
Identify gaps in communication, process, and service delivery
Analyze data and prepare quality reports & performance insights
Provide feedback to improve agent productivity and customer experience
Maintain proper documentation and reporting of daily activities
Work closely with team leaders and operations team to enhance quality
Requirements:
Prior experience in call center / BPO quality analysis is preferred
Strong listening, analytical, and observation skills
Quick learner with a sharp and detail-oriented mindset
Good communication and reporting skills
Ability to handle data and generate insights effectively
Immediate joiners will be highly preferred
Immediate hiring with quick onboarding
Opportunity to grow in a dynamic call center environment
Performance-driven and learning-focused workplace
Key Responsibilities:
Listen to and evaluate recorded customer calls to assess agent performance
Monitor call quality and ensure compliance with company standards
Identify gaps in communication, process, and service delivery
Analyze data and prepare quality reports & performance insights
Provide feedback to improve agent productivity and customer experience
Maintain proper documentation and reporting of daily activities
Work closely with team leaders and operations team to enhance quality
Requirements:
Prior experience in call center / BPO quality analysis is preferred
Strong listening, analytical, and observation skills
Quick learner with a sharp and detail-oriented mindset
Good communication and reporting skills
Ability to handle data and generate insights effectively
Immediate joiners will be highly preferred
Immediate hiring with quick onboarding
Opportunity to grow in a dynamic call center environment
Performance-driven and learning-focused workplace
Language
Hindi, English, Arabic, Other
Nationality
Any
Company Size
201-500
Benefits
Company Visa
Health Insurance
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