Operations Manager, Operations Supervisor

Dubai, UAE

Full Time

5-10 Years

Bachelors Degree

Job Details

I am an Operations Manager with 9+ years of experience leading high-volume, SLA-driven operations. In my most recent role I managed 150+ resources and 10+ Team Leads across multiple client accounts, owning daily delivery, workforce planning, KPI reporting and client onboarding.

Some results I can bring to your team:
• Cut audit headcount requirement by ~50% (about 15 hours saved per week) with a risk-based sampling model, with no loss of quality
• Raised audit scores from 95% to 98% through process standardization
• Onboarded new clients into live operations with staffing and quality benchmarks set from day one

I am based in Dubai on a visit visa and can join immediately. My resume is attached, and I would welcome a conversation about how I can support your operations.

Suhaib Ahmed

Languages

Any

Nationality

Any

Location

Dubai, UAE

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UAE

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