Customer Service Specialist
Job Details
SAROJIT SHEE
Senior Customer Support Specialist
Address: Apartment 101, 1st Floor, Building Al Marri 1, Rolla Street, Bur Dubai, Dubai, UAE.
To,
The Hiring Manager
Dubai, UAE
July 28, 2026
Dear Hiring Manager,
I am writing to express my interest in the Senior Business Development Executive role at the contact centre of your esteemed company. With over a decade of experience in customer service and process management across leading organisations, including EXL, American Express, Cognizant, and Infosys BPO, I bring proven expertise in client engagement, team leadership, and operational excellence.
I am experienced in delivering high-quality international customer service across email, chat, and voice channels. I bring strong expertise in customer engagement, ticket lifecycle management, SLA adherence, and escalation handling. Throughout my career, I have supported global customers across the US, UK, and Australian markets.
My experience includes managing high-volume ticket queues, resolving complex customer concerns, maintaining CSAT
scores above 95%, and consistently meeting strict SLA and quality benchmarks.
I am highly comfortable working in fast-paced environments and I take pride in delivering empathetic, accurate,
and efficient customer support that strengthens brand trust and customer loyalty.
These experiences have honed my ability to manage high-pressure environments, foster
collaboration, and deliver results with precision. I am also highly proficient in tool
Salesforce, advanced Microsoft Excel, and live chat platforms and skills that enable me to
combine customer-centric service with efficient operational execution.
I am confident that my strong communication skills, leadership background, and customer-first mindset align with your team’s goals.
I would welcome the opportunity to contribute my skills and experience to your customer experience team and would be happy to discuss how I can add value to your organization.
Thank you for your time and consideration.
Warm regards,
Sarojit Shee
Senior Customer Support Specialist
Address: Apartment 101, 1st Floor, Building Al Marri 1, Rolla Street, Bur Dubai, Dubai, UAE.
To,
The Hiring Manager
Dubai, UAE
July 28, 2026
Dear Hiring Manager,
I am writing to express my interest in the Senior Business Development Executive role at the contact centre of your esteemed company. With over a decade of experience in customer service and process management across leading organisations, including EXL, American Express, Cognizant, and Infosys BPO, I bring proven expertise in client engagement, team leadership, and operational excellence.
I am experienced in delivering high-quality international customer service across email, chat, and voice channels. I bring strong expertise in customer engagement, ticket lifecycle management, SLA adherence, and escalation handling. Throughout my career, I have supported global customers across the US, UK, and Australian markets.
My experience includes managing high-volume ticket queues, resolving complex customer concerns, maintaining CSAT
scores above 95%, and consistently meeting strict SLA and quality benchmarks.
I am highly comfortable working in fast-paced environments and I take pride in delivering empathetic, accurate,
and efficient customer support that strengthens brand trust and customer loyalty.
These experiences have honed my ability to manage high-pressure environments, foster
collaboration, and deliver results with precision. I am also highly proficient in tool
Salesforce, advanced Microsoft Excel, and live chat platforms and skills that enable me to
combine customer-centric service with efficient operational execution.
I am confident that my strong communication skills, leadership background, and customer-first mindset align with your team’s goals.
I would welcome the opportunity to contribute my skills and experience to your customer experience team and would be happy to discuss how I can add value to your organization.
Thank you for your time and consideration.
Warm regards,
Sarojit Shee
Languages
Any
Nationality
Any
Location
Downtown Dubai, Dubai, UAE
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