CUSTOMER SERVICE REPRESENTATIVE
Job Details
Dear Hiring Manager,
I am writing to apply for the Customer Service Executive / Client Relations role. With over 3 years of client-facing experience across UAE healthcare and an Indian tech environment, I am a confident, empathetic, and solution-focused communicator — immediately available to join your team in Dubai.
At VisionPro Medcare Al Manara (Dubai), I served as the primary point of contact for patients, clients, insurance providers, and corporate partners. I handled inbound queries, complaints, and escalations daily — resolving 95%+ of issues at first contact — while maintaining accurate CRM logs, coordinating appointments, and liaising with insurance companies for coverage verification and claims processing.
At Enoah iSolution (India), I managed inbound and outbound communication across email, phone, and in-person channels, used CRM tools to track and resolve requests within SLA timeframes, and generated weekly performance and satisfaction reports using MS Excel.
What I bring to your team:
Strong CRM proficiency (Salesforce / Zoho) — logging, tracking, and resolving client requests with high data accuracy
Query and complaint resolution with a calm, empathetic, and professional approach
Escalation handling — managing complex cases while maintaining full client confidence
Service Level Adherence (SLA) — consistent delivery within agreed response timeframes
MS Excel reporting — weekly dashboards, satisfaction summaries, and performance trackers
Multilingual communication in English, Tamil, Malayalam, and Kannada — effective with Dubai's diverse client base
I am Dubai-based, immediately available, and bring a positive, deadline-driven attitude with strong attention to detail. I am confident I can deliver the quality of service your customers deserve from Day 1.
I would love the opportunity to speak with you further about how I can contribute to your customer service team.
Warm regards,
Getcyal Devakirubai M
getcyalmartin6498@gmail | Dubai, UAE
I am writing to apply for the Customer Service Executive / Client Relations role. With over 3 years of client-facing experience across UAE healthcare and an Indian tech environment, I am a confident, empathetic, and solution-focused communicator — immediately available to join your team in Dubai.
At VisionPro Medcare Al Manara (Dubai), I served as the primary point of contact for patients, clients, insurance providers, and corporate partners. I handled inbound queries, complaints, and escalations daily — resolving 95%+ of issues at first contact — while maintaining accurate CRM logs, coordinating appointments, and liaising with insurance companies for coverage verification and claims processing.
At Enoah iSolution (India), I managed inbound and outbound communication across email, phone, and in-person channels, used CRM tools to track and resolve requests within SLA timeframes, and generated weekly performance and satisfaction reports using MS Excel.
What I bring to your team:
Strong CRM proficiency (Salesforce / Zoho) — logging, tracking, and resolving client requests with high data accuracy
Query and complaint resolution with a calm, empathetic, and professional approach
Escalation handling — managing complex cases while maintaining full client confidence
Service Level Adherence (SLA) — consistent delivery within agreed response timeframes
MS Excel reporting — weekly dashboards, satisfaction summaries, and performance trackers
Multilingual communication in English, Tamil, Malayalam, and Kannada — effective with Dubai's diverse client base
I am Dubai-based, immediately available, and bring a positive, deadline-driven attitude with strong attention to detail. I am confident I can deliver the quality of service your customers deserve from Day 1.
I would love the opportunity to speak with you further about how I can contribute to your customer service team.
Warm regards,
Getcyal Devakirubai M
getcyalmartin6498@gmail | Dubai, UAE
Languages
Any
Nationality
Any
Location
Dubai, UAE
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