تفاصيل الوظيفة
About Company:
We are a premium Skin, hair and lifestyle products manufacturer servicing hospitality and private label brands.
Role & Employment Details:
Role: Sales & Business development manager
Contract Basis
Fixed-term contract for 2 years, renewable. (UAE private-sector contracts must be fixed-term — unlimited contracts are no longer permitted under Federal Decree-Law No. 33/2021.)
Working Hours
48 hours/week, Monday–Friday (some Saturdays may be required) (UAE statutory maximum: 8 hrs/day, 48 hrs/week, min. 1 rest day/week; reduced by 2 hrs/day during Ramadan for Muslim employees.)
Probation Period
6 months — UAE statutory maximum is 6 months, non-renewable; 14 days' written notice applies if either party ends employment during probation.
Notice Period (post-probation)
30 days written notice required from either party.
Role Purpose
The Sales Manager is responsible for establishing a sales team and driving revenue growth at the company by aggressively targeting new clients and nurturing existing account relationships. This role bridges the gap between client requirements and internal technical teams, ensuring seamless communication, timely client payments, and exceptional overall client satisfaction.
Key Responsibilities
Sales Department Establishment and Management: Proactively handle current sales and account management requirements. Create and implement a sales strategy that will drive consistent and positive revenue growth.
Business Development & Outbound Lead Generation: Proactively identify, prospect, and pitch the company products/services to prospective clients across designated various tier type clients. Ensure sales executive outbound work is driving the right revenue and clients.
Inbound Lead Management: Ensure sales team promptly responds to, qualify, and convert incoming client inquiries and sales leads.
- Account Management: Manage the entire client base of the company and serve as the primary point of contact for existing Tier 1 accounts to drive retention, upselling, and long-term customer loyalty. Through the sales team ensure tier 2 and tier 3 clients are handled as expected without an unsatisfactory rating.
- Internal Technical Liaison: Liaise effectively between the in-house formulation & production teams and the customer to ensure precise specification matching, product feasibility, and project delivery.
- Customer Success & Communication: Ensure sales executives deliver proactive, transparent, and high-touch customer communication to safeguard overall satisfaction and brand trust.
-CRM & Data Management: Oversee sales executives pipeline is updated and on track. Ensure accuracy of CRM. Update tier 1 customers handled directly.
Financial Oversight & Receivables: Prepare cash flow forecasts/updates and actively follow up on due payments, invoices, and payment receipts in coordination with the Accounts team.
Education: Bachelor’s degree in Business Administration, Chemistry, Life Sciences, or a related field preferred.
Experience: Minimum 5 years of proven track record in direct sales and business development preferably in personal care or FMCG industry in UAE or GCC.
Skills & Competencies:
Proven ability to generate outbound leads and manage end-to-end sales pipelines.
Strong CRM software proficiency and database organization.
Excellent cross-functional liaison skills (bridging clients with formulation and production teams).
Strong financial acumen regarding cash flow, payment terms, and credit control.
Proactive, clear, and high-impact communication and negotiation abilities.
Certifications / Licenses: Valid UAE Driver’s License is a must.
Leave & Benefits:
Annual Leave: 30 calendar days per year (as per UAE Labour Law).
Sick Leave: Per UAE Labour Law (up to 90 days/year: 15 days full pay, 30 days half pay, remainder unpaid).
End-of-Service Gratuity: Payable per Federal Decree-Law No. 33/2021 upon completion of continuous service.
Medical Insurance: Provided by company in accordance with UAE emirate-level health insurance regulations.
تأمين صحي
تأشيرة عمل
عمولة
مزايا وظيفية حسب قانون العمل الإماراتي
المبيعات المباشرة
مهارات الإدارة
إدارة المبيعات
الإبلاغ المالي