Call Centre Representative
سري
النشر منذ 3 أيام
تفاصيل الوظيفة
Handle inbound and outbound calls, resolve customer queries, and deliver a positive service experience while meeting quality and performance targets.
Key responsibilities
• Answer incoming calls, emails, and chats; make outbound follow-up calls
• Identify customer needs, resolve complaints, and escalate complex issues
• Log interactions accurately in the CRM system
• Provide product/service information and process orders, requests, or account changes
• Meet targets for call handling time, quality scores, and customer satisfaction
• Follow company scripts, policies, and data-protection rules
Requirements
• High school diploma or equivalent; prior call centre or customer service experience preferred
• Strong verbal and written communication skills; fluency in [language(s)]
• Active listening, patience, and problem-solving ability
• Basic computer literacy and comfort with CRM/ticketing software
• Willingness to work shifts, including evenings/weekends if required
Key responsibilities
• Answer incoming calls, emails, and chats; make outbound follow-up calls
• Identify customer needs, resolve complaints, and escalate complex issues
• Log interactions accurately in the CRM system
• Provide product/service information and process orders, requests, or account changes
• Meet targets for call handling time, quality scores, and customer satisfaction
• Follow company scripts, policies, and data-protection rules
Requirements
• High school diploma or equivalent; prior call centre or customer service experience preferred
• Strong verbal and written communication skills; fluency in [language(s)]
• Active listening, patience, and problem-solving ability
• Basic computer literacy and comfort with CRM/ticketing software
• Willingness to work shifts, including evenings/weekends if required
اللغات
كل الخيارات
الجنسية
كل الخيارات
حجم الشركة
11-50
- المحاسبة / المالية
- السيارات
- الصحة والجمال
- التنظيف /التدبير المنزلي
- الإنشاءات
- شيف / طباخ
- خدمة العملاء / مركز الإتصال
- إدارة وتحليل البيانات
- التصميم
- سائق / توصيل
- تعليم
- هندسة
- إدارة الفعاليات والمناسبات
- عامل / فنّي
- الموارد البشرية - الإدارة
- تكنولوجيا المعلومات
- خدمات قانونية
- خدمات لوجستية و توزيع
- التصنيع / التخزين
- كابتن بحري / بحار
- التسويق/الإعلان
- الاعلام,الفنون والترفيه
- الطب / الرعاية الصحية
- عقارات
- تشغيل المطاعم
- المبيعات / تطوير الأعمال
- السكرتارية / المكتب الأمامي
- الأمن /الحماية
- رياضة و لياقة
- السفروالضيافة
- أخرى
- يبحث عن عمل
English