Call Center Agent
سري
2,000 - 3,999 درهم في الشهر
دوام كامل
2 - 5 سنوات
أيهما
غير محدد
النشر منذ يوم
تفاصيل الوظيفة
Job Summary:
We are looking for a friendly, professional, and customer-focused call center representative to handle inbound and outbound customer calls, provide accurate information, resolve customer concerns, and identify opportunities to upsell and cross-sell products or services. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to achieve customer service and sales targets.
Key Responsibilities:
* Handle inbound and outbound calls professionally and efficiently.
* Assist customers with inquiries, requests, complaints, and service-related issues.
* Provide accurate information about products, services, pricing & promotions.
* Identify customer needs and recommend suitable products or services.
* Upsell and cross-sell relevant products, packages, or additional services to existing and potential customers.
* Achieve individual and team sales, upselling, conversion, and customer service targets.
* Follow up with customers to ensure satisfaction and encourage repeat business.
* Record customer interactions, feedback, and transactions accurately in the CRM system.
* Maintain a high level of professionalism and customer service throughout every interaction.
* Handle difficult or dissatisfied customers calmly and escalate issues when necessary.
* Follow approved call scripts, company procedures, and quality standards.
* Maintain accurate customer records and update account information as required.
* Participate in training, coaching, and performance improvement programs.
* Work collaboratively with team members and other departments to resolve customer issues.
Requirements:
* Previous experience in a call center, customer service, telesales, or sales role is preferred.
* Excellent verbal and written communication skills.
* Strong persuasion, negotiation, and upselling skills.
* Customer-oriented with a professional and positive attitude.
* Ability to handle high call volumes and work under pressure.
* Good listening and problem-solving skills.
* Basic computer and CRM knowledge.
* Ability to meet sales and customer service targets.
* Fluency in English; additional languages are an advantage.
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We are looking for a friendly, professional, and customer-focused call center representative to handle inbound and outbound customer calls, provide accurate information, resolve customer concerns, and identify opportunities to upsell and cross-sell products or services. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to achieve customer service and sales targets.
Key Responsibilities:
* Handle inbound and outbound calls professionally and efficiently.
* Assist customers with inquiries, requests, complaints, and service-related issues.
* Provide accurate information about products, services, pricing & promotions.
* Identify customer needs and recommend suitable products or services.
* Upsell and cross-sell relevant products, packages, or additional services to existing and potential customers.
* Achieve individual and team sales, upselling, conversion, and customer service targets.
* Follow up with customers to ensure satisfaction and encourage repeat business.
* Record customer interactions, feedback, and transactions accurately in the CRM system.
* Maintain a high level of professionalism and customer service throughout every interaction.
* Handle difficult or dissatisfied customers calmly and escalate issues when necessary.
* Follow approved call scripts, company procedures, and quality standards.
* Maintain accurate customer records and update account information as required.
* Participate in training, coaching, and performance improvement programs.
* Work collaboratively with team members and other departments to resolve customer issues.
Requirements:
* Previous experience in a call center, customer service, telesales, or sales role is preferred.
* Excellent verbal and written communication skills.
* Strong persuasion, negotiation, and upselling skills.
* Customer-oriented with a professional and positive attitude.
* Ability to handle high call volumes and work under pressure.
* Good listening and problem-solving skills.
* Basic computer and CRM knowledge.
* Ability to meet sales and customer service targets.
* Fluency in English; additional languages are an advantage.
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اللغات
كل الخيارات
الجنسية
كل الخيارات
حجم الشركة
201-500
المهارة
إدارة المبيعات
خدمة العملاء
خبرة في المبيعات
- المحاسبة / المالية
- السيارات
- الصحة والجمال
- التنظيف /التدبير المنزلي
- الإنشاءات
- شيف / طباخ
- خدمة العملاء / مركز الإتصال
- إدارة وتحليل البيانات
- التصميم
- سائق / توصيل
- تعليم
- هندسة
- إدارة الفعاليات والمناسبات
- عامل / فنّي
- الموارد البشرية - الإدارة
- تكنولوجيا المعلومات
- خدمات قانونية
- خدمات لوجستية و توزيع
- التصنيع / التخزين
- كابتن بحري / بحار
- التسويق/الإعلان
- الاعلام,الفنون والترفيه
- الطب / الرعاية الصحية
- عقارات
- تشغيل المطاعم
- المبيعات / تطوير الأعمال
- السكرتارية / المكتب الأمامي
- الأمن /الحماية
- رياضة و لياقة
- السفروالضيافة
- أخرى
- يبحث عن عمل
English