Service Advisor Auto Motive -Vehicle
سري
النشر منذ 2 أيام
تفاصيل الوظيفة
1. Greeting and Initial Customer Interaction
• Welcome customers promptly and professionally.
• Listen to their vehicle concerns and record relevant details.
• Establish trust and ensure they feel valued from the start.
2. Gathering Vehicle Information
• Collect key information, such as vehicle make, model, year, mileage, and registration.
• Confirm service history, noting any previous repairs or ongoing issues.
• Check vehicle inventory, scratches, fuel lever etc.
3. Diagnosing Customer Concerns
• Ask detailed questions to understand symptoms and any recent changes in the vehicle's performance.
• If necessary, perform a preliminary inspection with the customer to better understand the issue.
4. Explaining Services and Estimation preparation
• Discuss recommended services or repairs and explain why each is necessary.
• Provide Estimation and expected delivery times.
• Obtain customer approval for the estimated services and costs.
5. Make a WIP and Coordinate with Supervisor
• Brief supervisor on the specific issues and approved repairs.
• Clarify any customer-provided details that could help in diagnosis and repair.
• Provide updates on timelines and parts availability to ensure efficiency.
6. Updating Customers on Repair Status
• Keep customers informed of any new issues discovered during inspection or repair.
• If additional work is required, explain the details and get their consent for further repairs.
• Provide realistic time updates if delays occur.
7. Quality Check and Vehicle Inspection
• After repairs are completed, verify that all work is done to the required standards.
• Perform a final inspection of the vehicle, focusing on the areas addressed in service.
• Ensure the vehicle is clean and presentable before delivery to the customer.
8. Preparing Invoices and Documentation
• Compile an itemized bill that reflects labor, parts, and any additional charges.
• Review the invoice with the customer, ensuring they understand all charges.
9. Customer Handover
• Walk the customer through the repairs and address any questions or concerns.
• Provide recommendations for future maintenance and answer any service-related inquiries.
• Encourage feedback to improve service quality.
10. Following Up Post-Service
• Contact the customer within a few days of the service to ensure satisfaction.
• Address any remaining questions or issues they may have experienced post-service.
Required Qualifications:
• Education: High School Diploma or equivalent (required); Vocational certificate in automotive or BE or B tech
• Experience: Minimum 2-3 years in an automotive service advisor role or similar position UAE or GCC
• Technical Knowledge: Strong understanding of vehicle systems, automotive repair procedures, and maintenance requirements
• Computer Skills: Proficient in MS Office (Word, Excel, Outlook) and automotive service management software
• Valid UAE Driver's License (Preferable ): Must be able to test drive vehicles,
• Welcome customers promptly and professionally.
• Listen to their vehicle concerns and record relevant details.
• Establish trust and ensure they feel valued from the start.
2. Gathering Vehicle Information
• Collect key information, such as vehicle make, model, year, mileage, and registration.
• Confirm service history, noting any previous repairs or ongoing issues.
• Check vehicle inventory, scratches, fuel lever etc.
3. Diagnosing Customer Concerns
• Ask detailed questions to understand symptoms and any recent changes in the vehicle's performance.
• If necessary, perform a preliminary inspection with the customer to better understand the issue.
4. Explaining Services and Estimation preparation
• Discuss recommended services or repairs and explain why each is necessary.
• Provide Estimation and expected delivery times.
• Obtain customer approval for the estimated services and costs.
5. Make a WIP and Coordinate with Supervisor
• Brief supervisor on the specific issues and approved repairs.
• Clarify any customer-provided details that could help in diagnosis and repair.
• Provide updates on timelines and parts availability to ensure efficiency.
6. Updating Customers on Repair Status
• Keep customers informed of any new issues discovered during inspection or repair.
• If additional work is required, explain the details and get their consent for further repairs.
• Provide realistic time updates if delays occur.
7. Quality Check and Vehicle Inspection
• After repairs are completed, verify that all work is done to the required standards.
• Perform a final inspection of the vehicle, focusing on the areas addressed in service.
• Ensure the vehicle is clean and presentable before delivery to the customer.
8. Preparing Invoices and Documentation
• Compile an itemized bill that reflects labor, parts, and any additional charges.
• Review the invoice with the customer, ensuring they understand all charges.
9. Customer Handover
• Walk the customer through the repairs and address any questions or concerns.
• Provide recommendations for future maintenance and answer any service-related inquiries.
• Encourage feedback to improve service quality.
10. Following Up Post-Service
• Contact the customer within a few days of the service to ensure satisfaction.
• Address any remaining questions or issues they may have experienced post-service.
Required Qualifications:
• Education: High School Diploma or equivalent (required); Vocational certificate in automotive or BE or B tech
• Experience: Minimum 2-3 years in an automotive service advisor role or similar position UAE or GCC
• Technical Knowledge: Strong understanding of vehicle systems, automotive repair procedures, and maintenance requirements
• Computer Skills: Proficient in MS Office (Word, Excel, Outlook) and automotive service management software
• Valid UAE Driver's License (Preferable ): Must be able to test drive vehicles,
اللغة
الإنجليزية, الهندية
الجنسية
باكستاني, سري لانكى, هندي
حجم الشركة
11-50
بدلات
تأشيرة عمل
Incentive
المهارة
مهارات تواصل ممتازة
خبرة في دول مجلس التعاون الخليجي
حل النزاعات مع العملاء
مهارات مبيعات ممتازة
القيادة
مايكروسوفت إكسل
- المحاسبة / المالية
- السيارات
- الصحة والجمال
- التنظيف /التدبير المنزلي
- الإنشاءات
- شيف / طباخ
- خدمة العملاء / مركز الإتصال
- إدارة وتحليل البيانات
- التصميم
- سائق / توصيل
- تعليم
- هندسة
- إدارة الفعاليات والمناسبات
- عامل / فنّي
- الموارد البشرية - الإدارة
- تكنولوجيا المعلومات
- خدمات قانونية
- خدمات لوجستية و توزيع
- التصنيع / التخزين
- كابتن بحري / بحار
- التسويق/الإعلان
- الاعلام,الفنون والترفيه
- الطب / الرعاية الصحية
- عقارات
- تشغيل المطاعم
- المبيعات / تطوير الأعمال
- السكرتارية / المكتب الأمامي
- الأمن /الحماية
- رياضة و لياقة
- السفروالضيافة
- أخرى
- يبحث عن عمل
English